The library
What it does
Eighty things, each with the exact text you'd send. Grouped around where the money moves in a trades business, then everything around it. Find the leak you have.
01 Leads 7
Every call answered, every inquiry sorted, every enquiry booked, the warm ones surfaced. 7 entries.
Text back every missed call
Text back every call we miss, within seconds, and get them booked.
Let customers book in your website chat and on WhatsApp
Let people book a visit through the chat on our website and on WhatsApp.
Answer customer questions around the clock, in your voice
Answer customer questions any time, day or night, the way we'd say it.
Show me my warmest leads and ask before you contact them
Show me who's warmest right now and ask me before you reach out.
Tell me the moment a job is booked or a customer needs a person
Text me the moment a job is booked, and the moment a customer needs a person.
Read my inbox every morning and tell me which inquiries are real work
Every morning, go through the inbox and tell me which new inquiries are real work, who's still waiting on us, and what's missing before we can quote.
Draft replies to new inquiries in my voice
For every new inquiry, draft a reply the way I'd write it, asking for whatever we still need to quote. I'll read them before they go.
02 Quotes 7
Drafted from your price book, chased until they answer, and the money already in the pipeline that nobody is going after. 7 entries.
Draft the quote from our price book, a walkthrough video or site photos
Draft a quote for the Elm St job from the video I just sent, priced from our price book. Show me every line before it goes on the board.
Build the full bid checklist for every commercial job
For every commercial job we bid on, build the full checklist and walk me through it so nothing gets missed.
Find the revenue sitting in quotes we never closed
Find every quote we sent and never closed, and tell me what's still worth going after.
Chase every follow-up so no quote goes cold
Follow up on every open quote until it's a yes, a no, or a real reason to stop.
List the quotes that have gone quiet, and draft the follow-up for each
Every morning, show me the quotes that have gone quiet, biggest first, with a follow-up drafted for each.
Watch for customers who accept a quote by email, and move the job forward
Watch my email for customers who've accepted a quote in writing but are still sitting as awaiting response, and move them forward.
Text old leads the moment they qualify for a new rebate
When a new rebate comes out, find everyone we've quoted or spoken to who qualifies and text them.
03 Sales team 4
Numbers every rep sees, and a coach every rep gets. 4 entries.
Show me every rep's close rate, updated daily
Show me each rep's close rate, every day.
Text each rep their numbers and next steps every morning
Every morning, text each rep their numbers and what to do next.
Coach each rep by text on the objection they just lost on
Listen to how each rep handles their conversations and coach them by text.
Give reps a practice coach they can rehearse with any time
Give the reps a practice coach they can run their pitch past whenever they want.
04 Jobs and crew 9
Booked, staffed, done, and every extra priced. 9 entries.
Turn an accepted quote into a booked job, and ask the customer which times suit them
When a quote is accepted, turn it into a job with the same line items, thank the customer, and ask which days work for them.
Write the handoff note so the crew knows the job before they arrive
When a quote is accepted, send the scheduler the customer, scope and access notes, and make sure the crew has the same before they arrive.
Send tomorrow's schedule every evening, with the conflicts and gaps flagged
Every evening, send each crew member their own stops for tomorrow, and send me the day with anything double-booked, unstaffed or too far apart at the top.
Check in with each crew member in the morning, and flag anyone not clocked in
Every weekday morning, send each of the crew their own day, then tell me if anyone on the schedule hasn't clocked in.
Tell me which jobs are actually finished, and which ran over the hours we quoted
Which jobs this week have passed their date with no proof they're done? And show me hours logged against hours quoted, job by job.
Capture scope changes on site, so extra work gets priced and approved, not given away
When the crew reports extra work on a job, note it on the job with the date and who asked, price it from our rates, and get the customer's okay before we do it.
Attach the right checklist to every job
Put our commissioning checklist on every heat pump install, so the crew sees it when they arrive.
Summarize the crew's group chat, so I don't have to scroll back
Summarize what happened in the crew chat today: problems, decisions, and anything someone's still waiting on.
Post the day's job photos to the team as one daily log
Every evening, put today's photos together by job and post the log to the crew group.
05 Getting paid 5
Billed the day it finishes, chased until it's paid. 5 entries.
Find finished work that was never invoiced
Every evening, list the jobs we've finished that still have no invoice, with what each is worth.
Tell me which jobs are ready to bill, and draft the invoice
For every job finished this week, tell me if it's ready to invoice, and draft the invoice for the ones that are.
Find money we've earned but haven't collected
Find every job we've done and haven't been paid for, and who to call first.
Draft payment reminders for every overdue invoice
For every overdue invoice, check nothing's come in and there's no dispute, then draft a reminder in my voice with the invoice number and amount.
Compare what we billed with what we've actually collected
Every month, show me what we billed against what we collected, and the gap by customer.
06 Customers and repeat revenue 5
Remembered, booked back, signed up, and asked for the review. 5 entries.
Remember each customer and reach out at the right moment
Remember every customer and reach out when it's the right time for them.
Book the yearly maintenance visits our customers forget
Book the yearly maintenance visit for every customer who's due, before they forget.
Build a membership for every install: reminders, tune-ups, perks
Sign every customer up for a membership after their install, and run it.
Reconnect with past customers at the right time of year for their service
Before every season, find the customers we did that work for last year who haven't booked it this year, and reach out in my words.
Ask happy customers for a review, at the right moment
When a job's done and paid with no complaints, ask the customer for a Google review in my words.
07 Marketing 5
Which channel pays, and the campaigns it runs. 5 entries.
Compare every channel side by side: Meta, Google, referrals, door-knocking
Show me every lead channel side by side: what each one costs and what it actually books.
Tell me how to split the budget for the most jobs per dollar
Tell me how to split next month's budget for the most sold jobs per dollar.
Show my true cost per sold job, by channel
What does a sold job actually cost us from each channel?
Spot new ways to grow and help me launch them
Watch for new ways to grow and bring them to me with a plan.
Design a door-hanger campaign for the areas most likely to buy, and run it
Find the streets most likely to buy, design a door hanger for them, and run the campaign.
The field team 6
The app for reps on the road. 6 entries.
Show reps which streets to work next
Show each rep exactly which streets to work next.
Map new streets around every fresh lead
When a new lead comes in, map the streets around it for the reps.
Log each visit in one tap, notes by voice
Let reps log every door in one tap and add notes by voice.
Remind reps when to come back to a home
Remind reps when it's time to go back to a home.
Book the appointment on the spot
Let reps book the appointment while they're still on the doorstep.
Record the conversation and tie it to the right home
Record each doorstep conversation and attach it to the right home.
Paperwork and filing 6
Your own forms filled, your photos filed, a folder for every job. 6 entries.
Keep a folder for every job, and a log of every certificate and permit
When a job is booked, make its folder from our template. Log every certificate and permit that comes in, and tell me when an active job is missing one.
File every photo, voice memo and document to the right job, automatically
Whatever the crew sends, work out which job it belongs to, name it our way, and file it in that job's folder.
Fill our own Word and Excel forms from the job record
Fill our site safety form for the Oak St job from what we know, and put it in the job folder.
Keep a weekly hours spreadsheet for every crew member, ready for payroll
Keep a weekly spreadsheet of hours by crew member and job, and have it ready before payroll.
Build the purchasing list straight from the quote
Turn the Oak St quote into a purchasing list in the job folder.
Turn a job's photos into a clean PDF recap for the customer
Build a recap of the Maple St job for the customer from the photos and notes, as a PDF.
Numbers you can trust 7
Clean data, checked figures, no inventing, and the daily and weekly summary. 7 entries.
Pull my data together, clean it, and keep it clean every day
Pull all our data together, clean it up, and keep it clean.
Build the systems that keep our data up to date, no manual copying
Build whatever it takes so nobody has to copy data from one tool to another again.
Check every number against our records before I see it
Check every number against our records before you show it to me.
Never make things up
If you don't know, say so.
Text me the three things that matter most every morning
Every morning, text me the three things that matter most today.
Send me a daily and weekly summary of revenue, jobs done and money collected
Every evening, send me what got done today against what was scheduled and what came in. Every Monday, the week.
Tell me how many new customers we got this month, and how much of our work is recurring
How many of the customers we served this month are new, and what share of our work is recurring versus one-off?
Ask it anything 6
Any question, any new report, and it acts, wherever you already text. 6 entries.
Ask any question about the business and get the answer in seconds
How did we do last week compared to the same week last year?
Build me a new report, workflow or process
Build me a weekly report of jobs by neighbourhood, and text it to me every Monday.
Act on what you find, not just tell me
When you find something, don't just tell me. Act on it, once I've said yes.
Run it by text
Just text me.
Text it on iMessage, WhatsApp, Telegram or Slack, with photos and voice memos
Just text me here.
No new app for the crew
The crew isn't installing anything. Make it work with what they've got.
Connects to what you run 5
Your tools stay your tools. 5 entries.
Connect to the software we already use
Connect to everything we already run.
Salesforce, HubSpot, Monday.com, Housecall Pro and SalesRabbit
We run HubSpot and Housecall Pro. Connect to both.
Connect to the tools we already run: Jobber, QuickBooks, Gmail and the rest
We run Jobber, QuickBooks and Gmail. Connect to all three.
Keep our schedule in sync with Google Calendar or Outlook, and log every call on the customer
Keep our schedule on Google Calendar, one event per job per day with the crew in it, and after every call add what was agreed to the customer's record.
Using a tool that isn't on the list? We connect it for you
We also use a supplier portal and an old estimating program. Can you talk to those?
Your rules 4
What it asks first, what stays yours, what watches it, what it reports back. 4 entries.
Nothing reaches a customer until I've approved the first message
Never send anything to a customer until I've approved the first one.
Report every change you make in our tools, and ask when you can't match a record
Tell me every change you make in our tools. If you can't match something to a job, ask me. Never guess.
Keep our data ours
Our data stays ours.
Watch itself and tell us before we notice
If anything goes wrong, I want you to know before I do.
Working with us 4
Office today, or the audit, the build and the hire. 4 entries.
Start with an audit of how we really run
Show me how my business actually runs, and where it breaks.
Set it up around how our team works
Build it around how my team actually works.
Hire it like an employee: setup, monthly, quarterly reviews
What does it cost to keep it?
Not a dashboard, a tool or another app
What is it, actually?
Don't see the thing you need?
Ask it. If you want a workflow, a report or a process that isn't here, it builds it. That's entry 34.